Alterations & Returns

Returns

If for any reason you are unsatisfied with your purchase, please do contact us immediately. We will do everything we can to remedy the situation and make you happy. To be eligible for a return, your item must be unused and in the same condition that you received it, nor more than 30 days after you have received it. It must also be in the original packaging. Options for returns are crediting you a fixed amount for local tailoring, or having you send the item back to us for partial reimbursement of your purchase if we cannot satisfy you in any other way. We, of course, want you to be happy.

There are certain situations where only partial refunds are granted:
Customized clothing, bespoke clothing, Made to Measure clothing.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@italianessentials.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Send us an email at Info@italianessentials.com

Where

Any items being returned to us for any reason must be sent back to us at:

Italian Essentials LLC

Via Boccatriti 19,
Località Martelletto
Settingiano, CZ
ITALIA 88040

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Italian Essentials LLC

Via Boccatriti 19,
Località Martelletto
Settingiano, CZ
ITALIA 88040

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should be using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your